WHO Immunization Implementation Guide
0.2.0 - ci-build
WHO Immunization Implementation Guide, published by WHO. This guide is not an authorized publication; it is the continuous build for version 0.2.0 built by the FHIR (HL7® FHIR® Standard) CI Build. This version is based on the current content of https://github.com/WorldHealthOrganization/smart-immunizations/ and changes regularly. See the Directory of published versions
This page includes a depiction of end-users and related stakeholders as introduced in the WHO Digital Adaptation Kit for Immunizations.
The specific roles and demographic profile of the personas will vary depending on the setting, the generic personas are based on the WHO core competencies and credentials of different health worker personas.
Illustrative examples of immunization user personas for individuals are included in the Better Immunization Data (BID) Initiative Product Vision.
The targeted personas for the Digital Adaptation Kit for Immunizations are health professionals operating in care settings that are able to provide the required essential interventions for immunization delivery. Their key competencies are defined in the following table.
Table. Descriptions of key generic personas
| Occupational Title | Description | Alternate Names | ISCO Code |
|---|---|---|---|
| Health worker (HW) | Health workers facilitate education sessions, administer immunizations, provide counselling when needed, record vaccinations administered, record stock movements and compile, generate, and submit reports. | Nurse, registered nurse, practical nurse | 3221 Nursing associate professional |
| Community health worker | Community health workers provide health education, referral and follow-up, case management and basic preventive health care and home visiting services to specific communities. They provide support and assistance to clients by reminding them to get their vaccinations, responding to emergencies and reporting births. | Community health volunteer, village health worker, volunteer assistant, volunteer health worker, treatment supporter, health promoter | 3253 Worker, community: health |
| EPI Manager | Expanded Programme on Immunization (EPI) managers develop annual and multi-annual plans, immunization communication and mobilization, management of cold chain and vaccine logistics, monitoring, supervision and evaluation of immunization services, and coordination of EPI activities at the national and subnational levels. | Programme manager | 1342 Manager, health service |
In addition to the targeted personas detailed in Table 2, there may be value in exploring other health worker occupational groups and stakeholders within the context of immunization services, such as caregiver or child. However, these were not identified as the central personas for the data and decision-support content. Additional related personas are listed in the Table 3 of the DAK.
Table. Descriptions of related personas
| Occupational Title | Description | Different Names | ISCO Code |
|---|---|---|---|
| Caregiver | Mother, father, guardian, carer of the child, infant, elderly or disabled person. | Parent, guardian | N/A |
| Client | In the context of this document, a client is a person who intends to receive immunization services from the targeted health worker personas. A client who is 15 years of age or younger is considered a child. | Vaccinated person | N/A |
| Child | A client who is 15 years of age or younger and who intends to receive immunization services from the targeted health worker personas. | Infant, baby, client | N/A |
| System administrator | A systems administrator, or a dedicated electronic immunization registry (EIR) staff, supervises the operation and storage of electronic health records and makes sure the server functions properly to allow clients and staff to communicate with each other, coordinate their actions and take care of essential tasks. | IT manager, technical support, EIR staf | 2522 Administrator, IT systems |
| Clerical staff | A clerical staff assists in scheduling appointments, answers phone calls, greets clients, keeps/documents medical records and handles medical billing. | Registration clerk | 3252 Clerk, information: health |