HL7 Electronic Health Record System Functional Model, Release 2.1.1
2.1.1 - Normative

HL7 Electronic Health Record System Functional Model, Release 2.1.1, published by HL7 International / Electronic Health Records. This guide is not an authorized publication; it is the continuous build for version 2.1.1 built by the FHIR (HL7® FHIR® Standard) CI Build. This version is based on the current content of https://github.com/HL7/ehrsfm-ig/ and changes regularly. See the Directory of published versions

## Requirements: CPS.10 Manage User Help (Function)

Official URL: http://hl7.org/ehrs/uv/ehrsfmr2/Requirements/EHRSFMR2-CPS.10 | Version: 2.1.1
Standards status: Normative Active as of 2025-12-13 | Computable Name: CPS_10_Manage_User_Help

Support the ability to manage the configuration, and/or customization of appropriate user help that is context sensitive and may include the exchange of live online chat.

Description I:

Throughout the system it is necessary to provide configurable, context sensitive, and/or searchable user help to assist in the use of the system. User help levels should be configurable based on user requirements, scope of practice, organizational policy, and/or jurisdictional law. User Help may include the live online chat support.

Criteria N:

CPS.10#01 | SHOULD dependent | The system SHOULD provide the ability to manage the configuration and customization of User Help in accordance with user requirements, and according to scope of practice, organizational policy, and/or jurisdictional law.
CPS.10#02 | SHOULD | The system SHOULD receive queries and render responses for data entry and system navigation assistance (User Help).
CPS.10#03 | MAY | The system MAY exchange User Help queries and responses via live online chat.
CPS.10#04 | SHOULD | The system SHOULD render context-sensitive invokable help to guide users through activities in the system (e.g., charting steps, menu navigation).