The system SHALL provide the ability to capture and store documentation of communications between providers and patients and/ or the patient representatives.

The system SHALL provide the ability to capture scanned documents.

The system SHOULD provide the ability to receive and transmit information between providers and patients or their representative using a secure internet connection.

The system SHALL provide the ability to manage authorizations documentation for family member or patient representative to receive patient related health information.

The system SHOULD render an alert to providers regarding the presence of communications that originated from the patient or patient representative.

The system SHOULD transmit a notification regarding the provider's unavailability (e.g., vacations) when the provider receives information or requests electronically based on user-defined configuration (e.g., email out-of-office notification).

The system MAY determine alternate routing of information or requests received when the provider is unavailable based on user-defined configuration and transmit a notification of the routing (e.g., alternate provider covering for vacation).

The system MAY provide the ability to render a notification of events and new treatment options to providers.

The system MAY provide the ability to transmit to the patient or patient representative reminders of events related to their care (e.g., upcoming appointments) as agreed upon by the patient, and/or the patient representative.

The system MAY provide the ability to capture and transmit information between providers and patient groups.

The system SHALL provide the ability to render notifications, manually, and/or automatically, to patients for conditions and results that require follow-up, according to scope of practice, organizational policy, and/or jurisdictional law, and to update the patient record with the fact that this was done.

The system SHALL provide the ability to render information (e.g., electronic, paper, CD-ROM) to patients and to update the patient record with the fact that this was done.

The system MAY provide the ability to render a notification to the patient when specific medication doses are due, and/or when diagnostic/screening tests are due.

The system SHOULD provide the ability for the provider to capture an authorization for the transmittal of medication renewal data to an external system and transmittal of a notice to patient via preconfigured notification channel, one of which may be a Consumer Health Solution or a Personal Health Record, according to scope of practice, organizational policy, and/or jurisdictional law.