Consumer Mobile Health Application Functional Framework, Release 2
2.0.1 - CI build
Consumer Mobile Health Application Functional Framework, Release 2
2.0.1 - CI build
Consumer Mobile Health Application Functional Framework, Release 2, published by HL7 International / Mobile Health. This guide is not an authorized publication; it is the continuous build for version 2.0.1 built by the FHIR (HL7® FHIR® Standard) CI Build. This version is based on the current content of https://github.com/HL7/cmhaff-ig/ and changes regularly. See the Directory of published versions
| Page standards status: Informative |
<Requirements xmlns="http://hl7.org/fhir">
<id value="CMHAFFR2-PDS.4"/>
<meta>
<profile
value="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/FMHeader"/>
</meta>
<text>
<status value="extensions"/>
<div xmlns="http://www.w3.org/1999/xhtml">
<span id="description"><b>Statement <a href="https://hl7.org/fhir/versions.html#std-process" title="Normative Content" class="normative-flag">N</a>:</b> <div/></span>
<span id="requirements"><b>Criteria <a href="https://hl7.org/fhir/versions.html#std-process" title="Normative Content" class="normative-flag">N</a>:</b></span>
<table id="statements" class="grid dict">
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#01</span>
</td>
<td style="padding-left: 4px;">
<span>SHALL</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Information as to how to access customer support, and channels of support (e.g., voice, email, text, Twitter) is clearly stated within the app’s Terms of Use and as a feature accessible from within the app.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#02</span>
</td>
<td style="padding-left: 4px;">
<span>SHALL</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Customer support may be accessed prior to establishing a user account (e.g., User can contact customer support with questions about the app’s Privacy Policy or Terms of Use before making a decision to actively use the app).</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#03</span>
</td>
<td style="padding-left: 4px;">
<span>SHALL</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Customer support is provided in the language(s) in which the app is published.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#04</span>
</td>
<td style="padding-left: 4px;">
<span>SHALL</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Within the app’s Terms of Use, or in documentation available from within the app, any open source code library or code under copyright used to develop the app is given attribution.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#05</span>
</td>
<td style="padding-left: 4px;">
<span>SHALL</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>[Support request involves accessing, disclosing, or changing customer data] The identity of the customer, and the customer’s data access rights, must be verified before any disclosure or changing of customer data.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#06</span>
</td>
<td style="padding-left: 4px;">
<span>SHOULD</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Customer support queries will receive responses which directly address a stated problem or issue within two business days. A simple acknowledgement that a query has been received, without additional action, is insufficient.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#07</span>
</td>
<td style="padding-left: 4px;">
<span>SHOULD</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Provide app consumers with aggregated satisfaction ratings relevant to customer support terms and conditions as appropriate.</p>
</div></span>
</td>
</tr>
<tr>
<td style="padding-left: 4px;">
<span>PDS.4#08</span>
</td>
<td style="padding-left: 4px;">
<span>SHOULD</span>
</td>
<td style="padding-left: 4px;" class="requirement">
<span><div><p>Provide a FAQ resource where users can find answers to common questions.[1]</p>
</div></span>
</td>
</tr>
</table>
</div>
</text>
<extension
url="http://hl7.org/fhir/StructureDefinition/structuredefinition-wg">
<valueCode value="mobile"/>
</extension>
<url value="http://hl7.org/fhir/uv/cmhaffr2/Requirements/CMHAFFR2-PDS.4"/>
<version value="2.0.1"/>
<name value="PDS_4_Customer_Technical_Support"/>
<title value="PDS.4 Customer Technical Support (Header)"/>
<status value="active"/>
<date value="2025-05-28T08:01:49+00:00"/>
<publisher value="HL7 International / Mobile Health"/>
<contact>
<telecom>
<system value="url"/>
<value value="http://www.hl7.org/Special/committees/mobile"/>
</telecom>
</contact>
<jurisdiction>
<coding>
<system value="http://unstats.un.org/unsd/methods/m49/m49.htm"/>
<code value="001"/>
<display value="World"/>
</coding>
</jurisdiction>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-01"/>
<label value="PDS.4#01"/>
<conformance value="SHALL"/>
<conditionality value="false"/>
<requirement
value="Information as to how to access customer support, and channels of support (e.g., voice, email, text, Twitter) is clearly stated within the app’s Terms of Use and as a feature accessible from within the app."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-02"/>
<label value="PDS.4#02"/>
<conformance value="SHALL"/>
<conditionality value="false"/>
<requirement
value="Customer support may be accessed prior to establishing a user account (e.g., User can contact customer support with questions about the app’s Privacy Policy or Terms of Use before making a decision to actively use the app)."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-03"/>
<label value="PDS.4#03"/>
<conformance value="SHALL"/>
<conditionality value="false"/>
<requirement
value="Customer support is provided in the language(s) in which the app is published."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-04"/>
<label value="PDS.4#04"/>
<conformance value="SHALL"/>
<conditionality value="false"/>
<requirement
value="Within the app’s Terms of Use, or in documentation available from within the app, any open source code library or code under copyright used to develop the app is given attribution."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-05"/>
<label value="PDS.4#05"/>
<conformance value="SHALL"/>
<conditionality value="false"/>
<requirement
value="[Support request involves accessing, disclosing, or changing customer data] The identity of the customer, and the customer’s data access rights, must be verified before any disclosure or changing of customer data."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-06"/>
<label value="PDS.4#06"/>
<conformance value="SHOULD"/>
<conditionality value="false"/>
<requirement
value="Customer support queries will receive responses which directly address a stated problem or issue within two business days. A simple acknowledgement that a query has been received, without additional action, is insufficient."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-07"/>
<label value="PDS.4#07"/>
<conformance value="SHOULD"/>
<conditionality value="false"/>
<requirement
value="Provide app consumers with aggregated satisfaction ratings relevant to customer support terms and conditions as appropriate."/>
</statement>
<statement>
<extension
url="http://hl7.org/fhir/uv/cmhaffr2/StructureDefinition/requirements-dependent">
<valueBoolean value="false"/>
</extension>
<key value="CMHAFFR2-PDS.4-08"/>
<label value="PDS.4#08"/>
<conformance value="SHOULD"/>
<conditionality value="false"/>
<requirement
value="Provide a FAQ resource where users can find answers to common questions.[1]"/>
</statement>
</Requirements>
IG © 2025 HL7 International / Mobile Health. Package hl7.fhir.uv.cmhaffr2#2.0.1 based on FHIR 5.0.0. Generated 2025-05-28
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