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WofPortalIG, published by Service Well AB. This guide is not an authorized publication; it is the continuous build for version 0.1.0 built by the FHIR (HL7® FHIR® Standard) CI Build. This version is based on the current content of https://github.com/servicewell/servicewell.fhir.wof-portal/ and changes regularly. See the Directory of published versions

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Official URL: https://canonical.fhir.link/servicewell/wof-portal/ImplementationGuide/servicewell.fhir.wof-portal Version: 0.1.0
Draft as of 2026-02-06 Computable Name: WofPortalIG

Service Well Portal – The Common Unified API for Healthcare Organizations

What is Service Well Portal?

Service Well Portal is a unified API designed for healthcare organizations operating with multiple Patient Management Systems (PMS / EHRs).

It provides a single, consistent integration point between internal clinical systems and consumer-facing digital services, without requiring those services to know which journal system is used behind the scenes.

👉 One API. Many systems. Many Instances. One consistent experience.

The Problem We Solve

Large healthcare groups and chains typically face the same challenges:

  • Differnt PMS / EHR systems in parallel
  • Multiple PMS / EHR instances systems in parallel
  • Inconsistent APIs and data models
  • High integration costs per system
  • Long lead times for new digital services
  • Fragmented patient and customer experiences

Each new web service, booking client, or partner integration often becomes a custom project per journal system.

The Solution: A Common API Layer

Service Well Portal provides a shared API layer that:

  • Abstracts differences between journal systems
  • Centralizes mapping, routing, and business rules
  • Exposes a stable contract to external consumers
  • Scales to new PMS systems without breaking existing integrations

External consumers integrate once, not once per system.

Typical API Consumers

Service Well Portal is built for consumer-facing and business-critical use cases such as:

  • Patient forwarding and patient flow services
  • Web agencies and digital partners
  • Online booking clients
  • Mobile applications
  • Contact center and call center systems
  • Partner and ecosystem services

All consumers interact with the same API, regardless of provider, clinic, or underlying PMS.

Business Value

With Service Well Portal, organizations gain:

  • 🚀 Faster time-to-market for digital services
  • 🔁 Reusable integrations across the entire organization
  • 🔌 Reduced vendor lock-in
  • 📉 Lower integration and maintenance costs
  • 🎯 A consistent patient and customer experience

Architecture at a Glance

Service Well Portal acts as:

  • A canonical API layer
  • A stable integration point for external consumers
  • A protective layer shielding consumers from PMS changes
  • A foundation for future consolidation and modernization

PMS systems can be added, replaced, or coexist — without impacting consumers.

Standards-Based, Business-Driven

While Service Well Portal is built on open healthcare standards,
consumers do not need to understand those standards to use the API.

The focus is on:

  • Clear contracts
  • Predictable behavior
  • Long-term stability
  • Business-driven integration

Built for Growth

Service Well Portal is designed to support:

  • Multi-brand healthcare organizations
  • Rapid expansion and acquisitions
  • New digital channels and partners
  • Future regulatory and interoperability requirements

It enables healthcare organizations to innovate at the edge —
without rewriting integrations at the core.

Get Started

This Implementation Guide describes:

  • The API contract exposed by Service Well Portal
  • Available resources and operations
  • Integration patterns and examples
  • Versioning and compatibility rules

Use this guide to integrate once — and scale across many systems.